--- title: "Privacy Policy" url: "https://home.picup.co.za/privacy-policy/" type: "page" published: "2026-09-15T07:43:43+02:00" modified: "2026-10-02T15:23:55+02:00" author: "centricguy" --- Legal # Privacy Policy ## Purpose and Legal Basis We collect and process your personal information to provide logistics services in performance of our contract with you. We may also process your personal information to comply with legal obligations, to pursue our legitimate business interests, and where you have provided your consent. We process only the minimum personal information necessary to achieve these purposes. ## Our Services and Platforms Karooooo Logistics operates through two primary platforms: - **Picup Driver App**: Used by drivers to receive and fulfill delivery orders - **Enterprise Web Platform**: Used by businesses to place orders, sometimes on behalf of their customers ## The Information that we Collect ##### **For Businesses (Enterprise Web Platform Users)** **Business Information:** Company name, business registration details, authorised representative information, billing addresses, and contact information. **User Information:**Name, identity number, email address, physical, postal and addresses, contact information, and banking details for payment processing. **Order Data: **Delivery requests, recipient information, service preferences, order history, and delivery instructions placed through our Enterprise Web Platform. **Business Client Data: **Information about your customers (recipients of deliveries), including names, delivery addresses, phone numbers, and delivery preferences that you provide to us for delivery purposes. Calls and messages between your customers and our drivers or support teams may be recorded for support purposes, service quality, and complaint resolution. We may also collect photos, signatures, or other confirmation data upon delivery completion as required by you or for proof of delivery. **Web Usage Data: **Information about pages visited on our platform, traffic patterns, and browsing behavior for service improvement. **Device Information: **IP address, browser type, system version, and other technical data when accessing our Enterprise Web Platform. ##### **For Drivers (Picup Driver App Users)** **Driver Information: **Name, identity number, email address, phone number, driver’s license details, vehicle information, and banking details for payment processing. **Location Information: **Your precise location is continuously tracked while using the Picup Driver App to: - Match you with nearby delivery requests - Provide real-time tracking to business clients and end users - Calculate accurate delivery times and routes - Ensure service quality and safety - Monitor driving patterns and performance **Device Information: **This includes IP address, microphone information, CPU status, memory status, battery status, system version, phone model, phone signal level, received signal strength indicator (RSSI), network type, user attributes and channel attributes. **Performance Data:**Delivery completion rates, customer ratings, earnings history, and other service metrics. **Call Information: **Information relating to the date, time and duration of calls made through the app, including communications with dispatch or customers. **Correspondence: **Audio and written correspondence generated during communications via the app’s messaging or VOIP services. ##### **Universal Data Collection** **Call Logs: **Server logs generated by our service providers when processing orders on their systems. **Communication Records: **Records of customer support interactions for business clients and drivers. **Legal and Compliance Data: **Information required for regulatory compliance, tax purposes, and other legal obligations. ## How we use your Personal Information ##### **For Businesses:** - To process and fulfill delivery orders placed through our Enterprise Web Platform - To authenticate your identity and manage your business account - To process payments and manage billing - To provide customer support and account management - To improve our Enterprise Web Platform and related services - To comply with applicable legal and regulatory requirements - To facilitate the successful delivery of your products to your customers - To obtain delivery confirmation as required by you, or for proof of delivery - To investigate and resolve delivery-related issues and complaints involving your customers - To monitor service quality and support interactions for improvement purposes ##### **For Drivers:** - To match you with suitable delivery requests based on your location and availability - To provide real-time navigation and route optimisation - To process payments and manage driver earnings - To monitor service quality and performance - To ensure compliance with safety standards and regulatory requirements - To provide customer support and account management - To improve the Picup Driver App and overall driver experience ## Location Data Sharing and Tracking ##### **Driver Location Sharing:** **To Karooooo Logistics: **Driver location data is continuously shared with us while the Picup Driver App is active to enable service delivery , operational support and quality monitoring. **To Businesses: **Real-time driver location is shared with businesses that placed orders enabling delivery tracking and estimated arrival times via  our Enterprise Web Platform. **To Business Clients’ Customers: **Driver location may be shared with your customers (delivery recipients) when: - You have enabled customer tracking for your deliveries; and/or - Direct communication between the driver and your customer is necessary to complete the delivery. - Your customer has been provided with a tracking link or notification ##### **Location Data Controls:** **For Drivers: **Location tracking is essential for using the Picup Driver App and cannot be disabled while you are actively providing delivery services. You can control location sharing by logging out of the app when you are not rendering services. **For Businesses: **You can control whether your customers receive location tracking information for deliveries you place by adjusting the relevant settings in your Enterprise Web Platform account. ## Use of Cookies and Tracking Technologies Our Enterprise Web Platform uses cookies to: - Maintain your login session and preferences - Track usage patterns to improve platform performance - Provide analytics to optimise our services - Remember your delivery preferences and settings The Picup Driver App uses local storage and tracking technologies to: - Maintain app performance and driver session data - Store route and delivery information - Provide offline functionality when needed You can manage cookie preferences through your browser settings for the Enterprise Web Platform. Please note that some features may not function properly if cookies are disabled. ## How we Share Your Information We do not share your personal information with third parties, except as described below: ##### **Between Platform Users:** **Driver Information to Businesses: **We share driver name, photo, vehicle details, and real-time location with businesses for transparency and delivery tracking. **Business Information to Drivers: **We share the delivery details necessary to complete and order, including pickup and delivery addresses, and contact information to enable service completion. This may include your customers’ contact information when needed for delivery coordination, and  only for the duration of the relevant order. **Customer Information Sharing: **The customer contact and delivery details you provide to us are shared with drivers only as needed to complete specific deliveries. This may include sharing phone numbers for delivery coordination, limited to the duration of the relevant order. ##### **Third Party Sharing:** **Service Providers: **We may disclose your personal information to approved service providers who perform services on our behalf, such as payment processing, mapping, and customer support. These providers are not permitted to use your personal information for any purposes other than providing these services. **Partners: **We may share your personal information with business partners who contract with us to provide integrated logistics services. These partners act as data controllers and have their own privacy policies. **Affiliates: **We may share your personal information with Karooooo Logistics subsidiaries and affiliates whose use of your information is subject to this privacy policy. **Legal Requirements: **We may disclose your personal information where required to comply with applicable laws, regulations, legal processes, or governmental requests. **De-identified Aggregate Data: **We may share de-identified aggregate information for business analytics, service improvement, and industry reporting. ## Choice and Transparency ##### **For Businesses:** - Control customer location sharing through Enterprise Web Platform settings - Manage communication preferences and notifications - Access and download your order history and related data - Control cookie preferences through your browser settings ##### **For Drivers:** - Location sharing is required while your are actively using the Picup Driver App - Control your availability status and work hours - Access your earnings and performance data - Manage communication preferences ## How We Secure Your Information The security of your personal information is important to us. We implement appropriate technical and organisational measures to protect IT against unauthorised access, use, disclosure, destruction, or loss. These measures are implemented in compliance with applicable data protection laws and industry standards. However, we cannot guarantee that your personal information will be 100% secure. ## How Long We Retain Your Information We retain your personal information for as long as necessary to provide our logistics services: - **Business Data: **Retained for the duration of the business relationship plus applicable legal retention periods. This includes, i data relating to  your customers, which is retained for as long as necessary to complete deliveries and resolve any related issues - **Driver Data: **Retained while you are an active driver, plus any additional period required to comply with applicable legal and regulatory obligations - **Location Data: **Driver location data is retained for service quality monitoring and to comply with applicable legal requirements. ## Your Rights Data protection and privacy laws grant you certain rights regarding your personal information, which may include the right to: - Request information about how we use your personal information - Review and correct inaccurate or incomplete personal information - Request ther erasure of your personal information, subject to legal or legitimate grounds for its retention - Object to processing based on our legitimate interests - Request the transfer of your personal information to another entity (where technically feasible) - Lodge a complaint with a data protection authority Please note that withdrawing consent or requesting deletion may limit or prevent our ability to provide services to you. ## International Transfers We may transfer your personal information to countries other than your home country for processing by our service providers or affiliates. We ensure that such transfers comply with applicable privacy laws by relying on: - Standard contractual clauses approved by relevant authorities (such as the European Union and the United States, where applicable) - Adequacy decisions issued by relevant data protection authorities - Other appropriate safeguards as required by law ## Children Our logistics services are not directed to children under 18 years of age and we do not knowingly collect personal information from children under 18. If you believe that we have collected personal information from a child under 18, please contact us immediately at [privacy@karooooo.com](mailto:privacy@karooooo.com), and we will take appropriate steps to delete such information. ## Promotional Activities We may use your contact information to send you promotional communications about our services, industry updates, and special offers. You can opt out of receiving promotional communications while still receiving service-related notifications. ## Changes to this Privacy Policy We may update this Privacy Policy from time to time. Any changes will be posted on this page and, where appropriate, we will notify you by email. Business clients will be notified through the Enterprise Web Platform, and drivers will be notified through the Picup Driver App. ## Governing Law This Privacy Policy is governed by the data protection laws of South Africa. Where we operate internationally, we will also comply with applicable data protection laws in those jurisdictions. ## Contact Information **Primary Contact:** [info@picup.co.za](mailto:info@picup.co.za) **Group Privacy Enquiries:** [privacy@karooooo.com](mailto:privacy@karooooo.com) **Note for Business Clients’ Customers:** For most requests, you may contact the business client who placed your order first, as we process your information on their behalf.